Technical Support

Kofax TotalAgility Hotfix: Scanning completed with error: VRS license is missing or invalid

If you are scanning images with Kofax TotalAgility and using Image Enhancements, you will likely need a patch to the Kofax Web Capture Service. You can see the information and download the patch from this Kofax Knowledgebase Article: https://knowledge.kofax.com/Smart_Process_Applications_-_TotalAgility/Troubleshooting/Scanning_completed_with_error%3A_VRS_license_is_missing_or_invalid._Technical_details%3A_VRS%3A_No_license_or_license_expired

Your users may be getting the following error message:

On Kofax TotalAgility 7.3 and 7.4, your error message may look like this:

Note that if you have any Actions that run after scanning is performed, the above error may be suppressed, and you may get errors in downstream Actions that relate to trying to access documents that don’t exist. If you find that you have issues with Actions that execute after scanning, disable them temporarily to see if you are presented with one of the above errors.

If you have any questions, please feel free to reach out to us at outreach@hatchworksolutions.com.